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Terms of Service

Last updated: July 9, 2026

These Terms of Service (“Terms”) are a binding agreement between Teleperson, Inc. (“Teleperson,” “we,” “us”) and the organization or person that creates an account or otherwise uses our platform (“you,” the “Customer”). By creating an account, clicking to accept, or using the Service, you agree to these Terms. If you are accepting on behalf of a company, you represent that you are authorized to bind it.

1. The Service

Teleperson is a multi-tenant, business-to-business platform for building, operating, and growing branded AI voice and chat agents, and for managing the sales, support, and customer-data workflows around them. The Service includes, depending on your plan and configuration: the AI Agent Builder and embeddable consumer agent; CRM, opportunities, products, quotes, and tasks; a document data room and deal rooms with electronic signatures; email and mailbox integrations; analytics, reporting, and AI cost tracking; voice calling and text-to-speech; knowledge-base site crawling; a developer API with keys and webhooks; and related features (collectively, the “Service”).

2. Eligibility & accounts

  • The Service is for business and professional use only, and is not directed to consumers or to children under 16.
  • Company sign-up requires a valid work email. Accounts are organized into a workspace (tenant) keyed to your email domain; colleagues who sign up on the same domain may join the same workspace. You are responsible for the accuracy of the domain and company details you provide.
  • You are responsible for all activity under your account, for safeguarding credentials, and for the acts of your administrators and users. Notify us promptly of any unauthorized use.

3. Plans, fees & billing

Paid plans and add-ons are billed through our payment processor (Stripe). Fees are stated at purchase, are non-refundable except where required by law, and recur until cancelled. We may change pricing on prospective notice. Failure to pay may result in suspension or downgrade. You are responsible for applicable taxes.

4. Acceptable use

You agree not to, and not to permit anyone to:

  • use the Service unlawfully, or to send spam, deceptive, harassing, or infringing content;
  • upload malware, attempt to breach security or tenant isolation, probe or scrape other tenants’ data, or circumvent rate limits;
  • connect or crawl websites or data sources you do not own or lack authorization to use (see Section 6);
  • use the Service to provide regulated professional advice (legal, medical, financial) as if it were human-verified, or in a manner that violates a third party’s rights or any applicable AI, privacy, telemarketing, or communications law.

5. Customer Data & ownership

“Customer Data” means the data you and your end-users submit to or generate in the Service — including CRM contacts and customers, opportunities, documents, agent conversations, and configuration. As between the parties, you own Customer Data. You grant us a worldwide, limited license to host, process, and transmit Customer Data solely to provide and support the Service, and as described in our Privacy Policy. You are responsible for having the rights and consents needed to submit Customer Data (including any personal data of your customers and contacts) and to have us process it.

6. AI features & bring-your-own keys

  • AI agents and assistants are powered by third-party large-language- model providers. By default we use our platform provider key; you may instead supply your own provider key (e.g., OpenAI, Anthropic, Google, or xAI), which we store encrypted and use only to run your workloads.
  • AI output is generated probabilistically and may be inaccurate, incomplete, or unsuitable. It is not professional advice. You are responsible for reviewing output and for how you configure your agent’s persona, knowledge, and behavior toward your end-users.
  • When you use knowledge-base crawling, you instruct us to fetch the public pages of the site(s) you designate, and you confirm you are authorized to have that content ingested. We crawl only same-host public content and cap the volume; you remain responsible for the legality of ingesting it.

7. Electronic signatures & deal rooms

The Service supports electronic signature of documents in deal rooms. You and your counterparties consent to transact electronically and agree that click-to-sign actions, and the associated records we capture (signer name and email, IP address, timestamp, and a document hash), constitute a valid electronic signature and audit trail. You are responsible for the legal sufficiency of your documents.

8. Third-party integrations

The Service can connect to third-party products you choose to enable (e.g., Microsoft 365, Salesforce, Stripe, analytics, and messaging providers). Your use of those products is governed by their terms, and we are not responsible for them. You authorize us to exchange data with an integration to the extent needed to provide the feature you enable.

9. Intellectual property & feedback

We and our licensors own the Service, its software, and all related IP; no rights are granted except as expressly stated. If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without restriction.

10. Disclaimers

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service or AI output will be uninterrupted, secure, or error-free.

11. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data; and our aggregate liability arising out of or relating to these Terms will not exceed the amounts you paid us for the Service in the twelve months before the event giving rise to the claim.

12. Indemnification

You will defend and indemnify Teleperson against third-party claims arising from your Customer Data, your use of the Service in violation of these Terms or law, or your configuration of AI agents that interact with your end-users.

13. Term & termination

These Terms apply while you use the Service. Either party may terminate for material breach not cured within 30 days. You may stop using and close your account at any time. On termination we may delete Customer Data after a reasonable period, except as required to be retained by law. Sections that by their nature should survive (ownership, fees accrued, disclaimers, liability limits, indemnity, governing law) will survive.

14. Governing law & disputes

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules. The state and federal courts located in Delaware will have exclusive jurisdiction, and each party consents to venue there, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its IP or confidential information.

15. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified through the Service or by email, and the “Last updated” date above will change. Continued use after an update means you accept the revised Terms.

16. Contact

Teleperson, Inc. Questions about these Terms: support@teleperson.com.